At Dalou Tour, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or place an order.

1. Information We Collect

We may collect the following information when you place an order or contact us:

Name

Phone number

Delivery address

Email address 

Any other information you provide during order or inquiry

We do not collect or store any payment information, as we only offer Cash on Delivery.

2. How We Use Your Information

Your information is used strictly for the following purposes:

To process and deliver your orders

To provide customer support

To notify you of order status or updates

To improve our services and communication

We may also use your phone number or email to send you updates, promotions, or special offers from Dalou Tour.

3. Opt-Out Instructions

If you do not wish to receive promotional messages or updates, you can opt out at any time:

Email: Click the unsubscribe link or reply with Unsubscribe in the subject line.

Customer Support: Contact us directly at [email protected] and request to opt out of marketing communications.

Please note: You will still receive important messages related to active orders or customer support even after opting out.

4. Data Protection

We take reasonable precautions to ensure that your personal information is stored securely and is only accessible by authorized personnel. We do not sell, rent, or share your data with any external parties.

5. Data Retention

We retain customer information only as long as necessary to fulfill orders, provide support, or comply with legal obligations. You may request that we delete your information by contacting us directly.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you

Request correction of any incorrect or outdated data

Request deletion of your personal data 

Opt out of non-essential communications

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at [email protected].