At Dalou Tour, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please read our return and refund policy carefully.

1. Payment Method

All purchases are made using Cash on Delivery (COD). Refunds will not be processed to any account or card, as no online payments are accepted.

2. Return Eligibility

We accept returns only under the following conditions:
The item is damaged, defective, or incorrect at the time of delivery.
You notify us within 3 days of receiving the product.
The item is unused, in its original packaging, and includes all tags, manuals, or accessories.

3. How to Request a Return

To request a return:

Contact our support team at [Insert Email or Phone Number] within 3 days of delivery.

Provide your order number, photos of the item, and a brief explanation of the issue.

Our team will review your request and guide you through the return process.

Returns sent without prior approval will not be accepted.

4. Return Process

Once your return is approved:

A pickup will be scheduled, or you may be asked to send the product back to a designated address.

Items will be inspected upon receipt. If the return meets our conditions, we will proceed with your refund.

5. Refund Method

Since we operate on Cash on Delivery, refunds are issued in cash or as a replacement, depending on your preference and our discretion.

Cash Refund: May be provided at the time of pickup or through a scheduled visit.

Replacement: A new product will be shipped to you at no additional cost.

6. Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse or neglect.

Items returned without original packaging.

Products reported beyond the 3-day window.

7. Contact Us

For any questions or support regarding returns or refunds, please reach out to us at [email protected].