Thank you for shopping with Dalou Tour. Please review our Shipping Policy to understand how we handle deliveries and timelines.

1. Payment Method

We currently support Cash on Delivery (COD) only. Please ensure full payment is ready at the time of delivery. Orders will not be handed over unless payment is completed.

2. Processing Time

All orders are processed within 1–2 business days after confirmation. You will be notified once your order is dispatched.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Time

Delivery times typically range from 3 to 7 business days, depending on your location. Remote areas may take slightly longer.

We work diligently to meet the estimated delivery timeline, but unexpected delays may occur.

4. Delivery Areas

 If your area is not serviceable, we will contact you after your order is placed.

5. Delivery Instructions

To ensure smooth delivery:
Provide a complete and accurate address.
Include local landmarks or special instructions if necessary.
Ensure someone is available to receive the package and make the payment.

If delivery fails due to incorrect information or unavailability, the order may be canceled.

6. Order Tracking

After your order has been dispatched, you will receive a shipping update at [email protected].

7. Undeliverable Packages

If a package cannot be delivered due to inaccurate address details or refusal to accept the order, we reserve the right to cancel the order without further attempts.

8. Contact Us

If you have any questions about your delivery, feel free to reach out at [email protected].